If you wish to exchange your purchase please advise via email to firstname.lastname@example.org within 7 days for a Returns Authorisation Code (RAC). Please note that we are unable to accept any returned goods without an RAC. We request that you return the product at your own cost to us in the UK or, if possible, to a forwarding address in your own country where appropriate. Goods must be returned as new in the original packaging and received by us within 30 days.
For UK based customers we will ship out a replacement free of charge for your first exchange or refund your account as requested. For customers outside of the UK, any exchange will be charged at our normal shipping rates. Please note that all exchanges of reduced, clearance and sale footwear will be charged at our normal shipping rates for all customers.
Refunds to UK based customers who have had one free exchange are subject to a handling charge of £7.00 for one pair, £10.00 for two pairs and £15.00 for three or more pairs in addition to original shipping charge. For customers outside the UK we use our normal shipping rates as a handling charge. This is to cover our delivery costs.
If you prefer we will be happy to refund your account less original shipping charge as requested but we regret that we can not refund any duty or sales tax that you may have incurred outside the EEC as a consequence of your purchase
Please follow these instructions to return any goods from outside the EEC:
1. Please use this return address below once you have received a RAC No. 2. Please return your item using the most cost effective shipping to you (as you will be required to cover this cost) This is usually the Post Office. 3. Please include your name and address in the returned package and quote your RAC No.
4. Ensure you complete any customs declaration “Return British Goods” with a value not exceeding $100.
5. We will refund your account if requested or arrange an exchange, with shipping at normal rates.
Please use this return address,
Please include your original packing note from Beatwear, include your name and address and RAC No.
and send all goods back by recorded/signed-for delivery to:
1 Calthorpe Way